1.1. “TiLessons, we, us, our, services” - TiLessons tutoring services, registered company: TiLessons.
1.2. “Customer, you, your, yours” - Customers of TiLessons.
1.3. “Terms” - Refers to these terms and conditions.
1.4. “Website” - https://www.TiLessons.co.uk.
2.1. These Terms act as a legal contract between TiLessons and our customers. By signing up to any part of these services, you agree that you have read and will abide by the Terms as set out below. You also agree for your personal information to be processed in accordance with our Privacy Policy. Should you decline to accept or revoke your consent to abide by these Terms, your access to these services shall cease with immediate effect.
2.2. We may alter and/or amend these Terms, as well as our Privacy Policy at any time without prior notice and you have the option to either accept or decline the changes. If you accept them, no action on your part is required. If you choose to decline the updated Terms, you must make us aware in writing within 30 days of the update. Choosing to decline will mean that we must end provision of our services to you.
2.3. The most current and up-to-date form of these Terms and other policies will be those present on our Website and all agreements will be made using only these versions. All other copies in any other locations are considered non-final.
3.1. TiLessons tutoring services provide supplementary tuition for students in the UK. Specific subjects, levels, courses and exam boards offered can be found on our website. These are subject to change at our sole discretion and customers are encouraged to discuss tutoring arrangements with us before signing up to confirm if the desired subject/level/course/exam board is offered.
3.2. Delivery of services may be through online platforms including video conferencing platforms, email and telephone communications as well as other means. These may be subject to change at our sole discretion and customers are encouraged to contact us to discuss these arrangements.
3.3. You may only use our services for the purpose of education and private study. Should any evidence be found which suggests anything to the contrary, including but not limited to any unlawful activity involving the use (direct or otherwise) of any of our services, we reserve the right to cease providing our services without warning and seek compensation as far as is acceptable by law.
3.4. To protect the integrity of our services, we retain certain rights with respect to refunds, deposits, cancellation fees, and the right to amend, add or remove any part of our services at any time without notice.
4.1. In signing up to any part of these services you become a customer of TiLessons. Customers must have a UK bank account in their name with which they are authorised to make payments. Should you be signing up on behalf of another individual(s) as, for example, but not limited to, a parent/carer/guardian of the individual(s), you will remain the customer and the individual(s) may make use of the services on your behalf. Any such use of these services by any individual would be as though you as the customer were using the services yourself. This enables services to be provided whilst minimising the personal information collected from young people.
5.1. Certain information is required when signing up to our services including a current email address and telephone number and it may not be possible to provide our services without this information. Upon signing up for our services, you agree to keep TiLessons informed of any updates to the personal information we hold about you on our systems as per UK GDPR guidelines. This may include names, addresses, contact numbers and bank details. This is to ensure we can adhere to applicable laws and provide our services without unnecessary disruptions. We are the data controller for our services and we handle personal information in accordance with our Privacy Policy. If you have any questions or queries in this regard, if you would like your information updated or if you would like to receive a copy of the information held about yourself or students that you are the registered guardian of, please contact admin@tilessons.co.uk with the subject title "SAR - [Your name]" and include details of the information required in this email. Data is held securely as per UK GDPR guidelines and is used only for providing the agreed upon services. At no stage is this information shared with third parties without expressed written permission.
6.1. To ensure that our services can be provided as intended, customers are required to adhere to the below conduct. The points given are non-exhaustive and any occurrence which results or is reasonably expected to result in similar detriments to the provision of these services as those given below will be considered inclusive.
• Please ensure that you arrive on-time to each scheduled event/session and tutorial. Refunds are not typically distributed for late arrivals except where expressly stated by us at our sole discretion (please find below further information on refunds). Any adjustments to start and end times will be made at our sole discretion only.
• Please ensure reasonable provisions are made to allow for the successful undertaking of any event/session or tutorial. For example, if a session is conducted via online video chat, ensure that you have a sufficient internet connection as well as capable device, microphone and camera to take part in the session. Whilst we can offer to provide assistance, we are not I.T. professionals and cannot diagnose complex I.T. problems.
6.2. At certain times, where agreed upon between TiLessons and the customer, materials such as stationary, documents, notes or other equipment may be expected to be brought by the customer to events/sessions or tutorials. Should there be any difficulties in this regard, please make us aware at the nearest possible opportunity to allow adjustments to be made. Failure to do so may affect the services provided.
6.3. You promise you will not:
• Do anything that may lead to the encouragement or carrying out of any criminal activity,
• Do anything that may be in breach of applicable laws,
• Email, transmit or otherwise disseminate any material which is defamatory, obscene, vulgar or indecent or may have the effect of being harassing, threatening, abusive or hateful or that otherwise discriminates against, degrades, or intimidates an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age, or disability, or which breaches the rights of others (including copyright and other intellectual property rights),
• Transfer files that contain viruses, trojans, or other harmful programs or use features or functions in any way that may damage or disrupt another's computer/device,
• Access or attempt to access the accounts of other customers, penetrate or attempt to penetrate security measures, or use our services as a means to collect or store personal data about others,
• Make defamatory, untrue, inaccurate, or malicious written or verbal statements to or about us (including for example through a web-based review site or on social media),
• Copy, reproduce, redistribute or sell any part of the services offered now or at any time in the future as far as is enforceable by law,
• Save, copy, mirror, distribute or make available elsewhere any audio/video or other feed or stream accessed as part of our services.
6.4. You agree that:
• It is your sole responsibility to inform us of any inability to enter, join, register with or otherwise set up a communication platform to carry out a booked event, session or tutorial. Failure to do so may result in loss of or disruption to services.
• It is your sole responsibility to read and agree to any third-party terms, conditions or policies required prior to making use of the services of third parties.
• You will not knowingly misuse our name, information, trade secrets, content, contact details or any other material you possess about us or our services. If you become aware of any such misuse, you agree to take all reasonable steps to cease any causal actions and mitigate any misuse.
7.1. We reserve the right to terminate our arrangement with you without notice and without liability and seek compensation as far as is acceptable by law in any event where any of these Terms is deemed to have been breached.
7.2. You promise to compensate us for all (if any) claims, liabilities, costs, and expenses (actual or consequential) that we may suffer, which arise out of or in connection with your use of our services in relation to:
• Your breach of any provision of these Terms,
• Your violation of any law or the rights of a third party.
7.3. For the sake of clarity, individual(s) making use of these services on behalf of the customer do so under the direct supervision of the customer and, should any breach of these Terms occur by these individuals, it will be as if the customer is responsible for the breach.
8.1. Due to the nature of the services provided by us, refunds are not offered unless expressly conveyed in written correspondence by us. Please contact TiLessons directly in the first instance if any related issue arises.
8.2. Where advance payment for services has been made, we may make a pro-rata refund for the remainder of the Services not yet used or provided, but, for clarity, no refunds are offered for services already provided.
9.1. At times, deposits may be payable to confirm a booking, session or attendance for an event. Deposit payments are typically requested prior to use of the requested service and represent part of the total cost of that service. For example, for a session at a rate of 30 GBP, a deposit may be requested for 15 GBP before the session with the remaining 15 GBP payable after the session. The exact cost is subject to change at our sole discretion but will be conveyed clearly in writing by us where applicable. Deposit payments are due upon receipt and, if unpaid, may result in services being disrupted or suspended. Deposits are typically non-refundable and customers are encouraged to make contact with us to discuss any issues in this regard.
10.1. Invoices may be delivered directly from us or by a trusted third party. Please ensure that all information present on each invoice is correct before making any payments. Please do not respond or click on any links without verifying that the sender is legitimate. We accept no responsibility or liability for any result of following any links or correspondence from a malicious, fraudulent, unlawful or otherwise unsafe source.
10.2. Payment will be due for the amount shown on any invoice or order form sent to you by us. Unless otherwise specified, all fees shall be due and payable upon receipt. If any invoice is not paid within ten (10) days after the date of the invoice, we may charge you a late fee of 15 GBP. In addition, any amounts payable to us and not paid after this ten (10) day period will bear interest at the rate of one and a half percent (1.5%) per month or the maximum rate applicable by law, whichever is less.
10.3. In the event that any amount due to us remains unpaid ten (10) days after a payment is due, we, in our sole discretion, may immediately withhold or suspend our services.
10.4. When you provide payment information through our preferred payment handler, you represent that you are the authorised user of the payment method (for example, a verified bank card).
10.5. By using our services you acknowledge and agree that it is your sole responsibility to ensure all of your payment information is current and correct.
11.1. We request that no less than 48 hours' notice is given to us if you wish to cancel an event/session or tutorial. We reserve the right to charge a cancellation fee for cancellations made within 48 hours of the start time of any scheduling and at other times where deemed appropriate by us. Cancellation fees are charged on an individual basis and individual circumstances may be taken into account at our sole discretion only. As a rough guide, the standard cancellation fee for a single standard tutorial session is half of the price payable for that session.
12.1. At times, one or more of our services may be provided by a third party. Our third party providers are carefully selected by us for the purpose of enhancing the services we can offer. Third parties often set out their own terms, conditions and policies which must be agreed to or accepted by customers before these services may be used. You may also be required to create an account or otherwise register with a third party in order to use their platform. You may choose to create an account at your sole discretion only, and we cannot offer support with account-related queries you may have with these third parties. We suggest that you refer to the official websites of each of these services to find information on registering.
12.2. If you do not agree to the terms, conditions and policies of our chosen third parties or decline the creation of your own user account, we may not be able to provide some or all of our own services to you.
12.3. We do not have control over the content hosted by third parties and we therefore accept no liability for any direct, indirect, incidental or special loss or other damage, whether arising from negligence, breach of contract, defamation, infringement of copyright or other intellectual property rights, caused by the exhibition, distribution or exploitation of any information or content provided by them.
13.1. Files sent by us: We cannot guarantee that any files you access or download are free from viruses, contamination, or destructive features and, as such, we advise our customers to use sufficient, up-to-date virus protection measures.
13.2. Information about us: Although we work to ensure that all written information about us is up-to-date and accurate, we cannot guarantee that this is always the case. Please ensure that you confirm with us directly the nature of any such information before proceeding.
14.1. Although services are provided with the best intentions to meet and exceed expectations, we accept no liability if we do not meet your expectations.
14.2. TiLessons provides supplementary tuition and support and should not be used as a replacement for enrolment and attendance at a suitable educational institution. We shall not be held liable for any variation in outcomes, academic or otherwise as compared to any expectation or prediction. We have no responsibility for any grade, test score or result attained or received by customers or by individuals using these services on behalf of customers.
14.3. Although we strive to provide the highest quality academic tuition that we can, we do not accept responsibility or liability for the welfare of our customers at any time during the use of our services, except as may not be excluded by law. If we breach these Terms we shall only be liable for losses that are a reasonably foreseeable consequence of such a breach. Losses are foreseeable where they could be contemplated by you and us at the time of entering into an agreement on these Terms.
14.4. You agree and acknowledge that, to the maximum extent permitted by applicable law, we shall not be responsible or liable for:
• Any special, incidental, punitive, indirect or consequential damages (including but not limited to damages for loss of profits or confidential or other information, for business interruption, for loss of privacy, for corruption, for failure to meet any duty of good faith or reasonable care, for negligence, for economic loss, and for any other pecuniary loss) arising from any breach of contract or any tort (including negligence, misrepresentation, any strict liability obligation or duty), or
• Failure to provide our services or to meet any of our obligations under these terms where such failure is due to any cause or event beyond our reasonable control, or
• Damage to your computer/device or loss of data that results from your use of our services.
14.5. In any event, our liability to you arising out of or in connection with any agreement between you and us on these Terms shall be limited to 250 GBP.
14.6. Severability: If any provision of these Terms is found by a court of competent jurisdiction to be invalid, then that provision will be deemed severable from these Terms. All other Terms shall still apply and be in effect.
14.7. Force Majeure: If, by way of a Force Majeure Event (defined below), we are delayed or unable, in whole or in part, to perform or comply with any of our obligations under these Terms, then we shall be relieved of liability and shall suffer no prejudice for failing to perform to the extent that the inability was caused by Force Majeure Event. In the event of a Force Majeure Event, we shall use commercially reasonable efforts to remedy the situation and remove the cause of an inability to perform. Force Majeure Event means any acts of God, flood, fire or explosion, war, invasion, riot or other civil unrest, embargoes or blockades, national or regional emergency, strikes, labour stoppages or slowdowns or other industrial disturbances, shortage of adequate power or telecommunications or transportation facilities.
14.8. Entire agreement: These Terms constitute the entire agreement between you and us. They cannot be changed except by official update on our Website at https://www.TiLessons.co.uk or otherwise in writing only by us.
14.9. Contact: If you have any questions regarding these Terms, please contact us at admin@tilessons.co.uk.
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